NG English
LinguaBoost Lab
 B1 · 90 min Part 03
← Light Bright 2
B1 Speaking · Part 03 · Room Keys

Hotel Check-in Deep Dive

Booking a room, spelling a surname over the phone, negotiating a late check-out, reading an Airbnb screen, handling a broken air-conditioner — the full lobby-to-key-card journey in one lab.

Level
B1 · teens & adults
Duration
~90 minutes
Focus
Reservation · Rooms · Bill
Linked to
Light Bright 1 & 2
00

📍 Recap · Parts 1 & 2

Where we left off — the travel toolbox we already built.

Part 1 · day flight
Small talk · phrasal verbs
set off · check in · take off · look around · head back.
Part 2 · evening flight
Airports · lost luggage
baggage claim · amenity kit · overbooking · elevator small talk.
Part 3 · today
Hotel Check-in Deep Dive
reservation → key card · complaints · Airbnb interface · 5 tenses on hotel life.
By the end of today you can: book a room over the phone in English, spell your surname without hesitation, ask for a late check-out, complain politely about a broken tap, and read an Airbnb reservation screen.
01

Welcome to the lobby

Four mood cards + three warm-up questions. Tap a mood, then pick a card and answer aloud in 3–4 sentences.

A hand holding a hotel key card at a warm brass-lit reception desk with a bell and a lily bouquet
Mood 01
Late arrival · key in hand
Close-up of a hotel key card on a marble desk beside a brass bell and a fountain-pen guest book
Mood 02
Card · bell · guest book
Hand holding a smartphone showing an Airbnb Cozy City Apartment listing inside a warm cozy apartment
Mood 03
Airbnb · Cozy City Apartment
Hotel breakfast buffet with croissants, fresh fruit, orange juice, coffee and a Bon Appétit sign on marble
Mood 04
Bon Appétit · morning buffet
Card 01
What is the last hotel or Airbnb you stayed in?
Name it, city, room type, one thing you liked, one thing that annoyed you.
Card 02
Single, twin or double room — what do you usually book?
Give a reason. Use «I usually …» and «I'd rather …».
Card 03
Have you ever complained at a hotel?
If yes — what was wrong and how did they fix it? If no — imagine one situation.
02

Vocab · Hotel Core · 16 words

The auto-generated 📖 Vocabulary panel appears above (from lab-vocab-builder). Below — a quick semantic map by scene.

Reception line
reception · receptionist · reservation · to book
the words for the first 60 seconds after walking in.
Room types
single · twin · double · key card
room shapes and how you unlock the door.
During the stay
room service · breakfast included · to recommend
between check-in and check-out.
On the way out
check-out · the bill · tip · to spell
the last four minutes at the desk.
Drill: pick 6 words from the panel above. Build one sentence per word about your last hotel stay. Then say all 6 out loud in one flow — under 40 seconds.
03

Room Types · who fits which

Three room shapes. Match the room to the person. One try per question.

Elegant single hotel room at night with one bed, city view and green armchair
Single Room
A room for one person. One bed.
Elegant twin hotel room at night with two separate beds side by side
Twin Room
A room for two people with two separate beds.
Elegant double hotel room at night with one big bed, city view and dark navy walls
Double Room
A room for two people with one big bed.

🎯 Quick match · who books which?

1. A businessman travelling alone for two nights.

2. A married couple on a weekend break.

3. Two friends sharing a room but each wants their own bed.

4. A solo traveller who wants the cheapest option.

04

Hotel Facilities · 12 things in the room

Tap a card to hear the word. Then in one sentence say «you use it to …».

🎯 Which facility does each guest need?

1. «My hair is wet after the shower.» → I need …

2. «It's 32 °C outside and I can't sleep.» → I need …

3. «My shirt is wrinkled before a meeting.» → I need …

4. «I want a small snack at 2 a.m.» → I go to …

5. «I want to keep my passport safe in the room.» → I use …

05

Airbnb Interface · read the reservation screen

Three real Airbnb-style listings — same dates, same price, three totally different vibes. Answer the questions about all three.

Three Airbnb listings side by side: Cozy City Apartment in Barcelona, Stone Cottage with View in Tuscany Italy, and Beachfront Studio in Bali Indonesia — each with photos, ratings, guest info, check-in/checkout dates, price breakdown and a red Reserve button

🎯 Read the screen · one try per question

1. All three listings cost the same. What is the total?

2. «The time when you start living somewhere» is called …

3. Which listing is best for a couple who wants the beach in the morning?

4. Which listing is best for two friends who love country views and old stone walls?

5. All three listings have the same setup — how many guests?

6. «How much you pay to the website for booking» is called …

7. Which listing has the highest guest rating?

8. Which listing has the most reviews?

Speaking drill: pick one listing for your dream week. In 60 seconds tell your partner: «I'd book … because … . I'd wake up at … . For breakfast I'd … .»
06

Listening 01 · Brian & Emma check in

A late-evening check-in in London. Brian (receptionist, UK male) meets Emma (guest, UK female). Play the full studio recording, then fill the gaps.

BrianHello, your name?
EmmaEmma Carter.
BrianGreat. What's your ?
EmmaCarter.
BrianHow do you it?
EmmaC – A – R – T – E – R.
BrianGreat. And what's your number?
EmmaJust a . It's 020 7946 0187.
BrianSorry, can you it, please?
EmmaSure. It's 020 7946 0187. My email is emma.carter@ithub.com.
BrianThank you. Your room number is 78.
EmmaThat's . Thank you.
what's surname spell phone minute repeat right
Voice tip: Brian sounds British-male, Emma sounds British-female (auto-picked from your browser voices). Play a couple of lines back-to-back to hear the switch.
07

Listening 02 · Julia books a room in Ferrara

Phone call to a hotel in Ferrara, Italy. Julia doesn't speak Italian. Look at the 4-panel comic first, play the recording, then fill the gaps.

Four-panel comic. Panel 1: Julia stands on a bridge at sunset in Ferrara with a suitcase, phone to ear, saying Hello, I'd like to book a room. The hotel replies How can I help you? Panel 2: Julia asks What types do you have? Receptionist at desk with brass lamp replies We have single, twin and double rooms. Panel 3: Julia says I want a double room for my husband and me, We're coming on the 23rd of January. Receptionist replies Yes, we have one room. Panel 4: Julia says For one night only, what is the price? Receptionist replies It's 63 euros per night, you can pay when you check in. A sign in the background reads Benvenuti a Ferrara.
help you types a double we're coming one room one night price do we pay
HotelPronto! How can I ?
JuliaI'd like to book a room. What do you have?
HotelWe have single, twin and double rooms.
JuliaI want for my husband and me, please.
HotelWhen are you coming to Ferrara?
JuliaUm, on the 23rd of January.
HotelYes, we have for this date, with a view of the Cathedral. How long are you going to stay?
JuliaFor only. What is the ?
HotelIt's 63 euros per night.
JuliaThat's OK. How for it?
HotelYou can pay when you check in.
08

Word Order · Book a room

Six scrambled hotel sentences. Click pills in the right order.

Target: a request to book a room
Target: ask about room categories
Target: state your choice
Target: arrival date
Target: ask about breakfast
Target: ask about cancellation fee
09

Grammar Recap · 5 tenses in the hotel

Same five tenses we've been drilling — now in a hotel scene. Choose the right form. One try per question.

1. Past Simple. I ___ at the hotel yesterday.

2. Present Perfect. I ___ room service twice today.

3. Present Continuous. The staff ___ my room right now.

4. Future Simple. I ___ tomorrow morning at 8.

5. Present Perfect Continuous. I ___ for room service since noon.

6. Right now, the receptionist ___ in a new guest.

7. I ___ at this hotel three times last year.

8. They ___ room service 10 minutes ago.

🧩 Put «stay» in the correct tense

Present Perfect
I have stayed at that hotel several times.
multiple experiences up to now.
Past Simple
Last summer, I stayed at a beach resort.
finished action, finished time.
Present Continuous
I am staying with friends this week.
temporary, around now.
Future Simple
Next month, I will stay in a cabin.
plan or promise.
Present Perfect Cont.
I have been staying here for a week.
action started in the past and still going.
10

Big Scene · Emily Carter checks in

Fourteen gaps. Read the full scene once, then fill the words from the bank. Say each finished line aloud.

reservation double room single room key Check-out room service menu recommends order breakfast reception check out bill tip
EmilyHello, I'd like to check in. My name is Emily Carter.
ReceptionistWelcome, Ms Carter. Let me check your . Yes, I see you've booked a . Correct?
EmilyActually, I reserved a single room — could you confirm?
ReceptionistOh, my apologies! You're right — it's a with a city view. Here's your . is at 11 a.m. on Sunday.
EmilyPerfect. Does the hotel offer ?
ReceptionistYes, until 10 p.m. You'll find the in your room. The chef the pasta if you'd like to later.
EmilyGreat! Also, is included?
ReceptionistYes, from 7 to 10 a.m. Your room is on the 4th floor — if you need anything, just call the .
EmilyOne last thing — when I , can I pay the here?
ReceptionistAbsolutely. You can also leave a for housekeeping in the envelope provided.
EmilyGot it. Thanks again!
11

Role-Play Lab · three scenarios

Three real hotel situations. Read your role only, then play it out loud with your partner or teacher.

🎭 Scenario A · Standard check-in (late evening)
Role A · Guest
  • You've just arrived late. You have a reservation under your name.
  • Confirm booking, ask about breakfast, Wi-Fi, late check-out, luggage storage and local sights.
  • Ask for a wake-up call at 7 a.m.
  • Use: «I'd like to check in.» · «I have a reservation under …» · «Could I have a wake-up call?»
Role B · Receptionist
  • Welcome the guest, confirm booking, hand out the key card.
  • Breakfast 7–10, Wi-Fi complimentary, check-out at 11 (late until 12 for a small fee).
  • Offer to store luggage after check-out. Recommend two local sights.
  • Confirm the wake-up call and give a direct number to reception.
⚠️ Scenario B · Complaint about poor service
Role A · Dissatisfied guest
  • The room hasn't been cleaned properly, staff were rude, dinner was cold.
  • Ask to speak to a manager. Stay polite but firm.
  • Ask for a real solution — not just an apology.
  • Use: «I'm afraid I'm not satisfied with…» · «I'd like to file a complaint.» · «Is there a way to make up for this?»
Role B · Hotel manager
  • Apologise. Listen without interrupting. Repeat the guest's issue back.
  • Offer two options: room upgrade + free dinner tomorrow, or 30 % off the bill.
  • Give your direct extension. Send someone to re-clean the room within 20 minutes.
  • Do not over-promise — stay calm and specific.
🧯 Scenario C · Report a problem in the room
Role A · Guest
  • You've just checked in — problems: AC doesn't work, tap leaking, no towels, remote missing.
  • Call reception. Report each issue clearly, one by one.
  • Ask how soon it can be fixed. Be firm but polite.
  • Use: «There seems to be a problem with…» · «Could you send someone to fix it?» · «How soon can it be resolved?»
Role B · Maintenance / receptionist
  • Confirm each issue back to the guest. Ask for the room number.
  • Send fresh towels + remote within 10 minutes.
  • Maintenance team will look at the AC and tap in the next 30 minutes.
  • Offer a complimentary drink for the inconvenience.
Drill order: read your role silently → play out loud once slowly → switch roles → play again fluently without script. Time per scenario: ~5 minutes.
12

What about you?

Four open prompts. Pick one and speak 60–90 seconds. Try to use 5 hotel vocab items and one full-form tense.

Prompt 01
What is the best hotel you have ever stayed in?
Describe the room, view, staff. One comparison («better than …»).
Prompt 02
Have you ever had a bad hotel experience? What went wrong?
Past Simple + one Present Perfect: «It has never happened again since.»
Prompt 03
What do you check before booking a hotel online?
Reviews · location · price per night · cancellation policy · breakfast.
Prompt 04
Hotel vs Airbnb — which do you prefer and why?
Two reasons for each, then pick a winner for your next trip.
13

Reading & Listening · Grand View Hotel review

A short guest review with 13 gaps. Tap ▶ to hear the text, then fill the blanks.

experience check-in receptionist double room room service menu waiter pasta check-out bill tip staff recommend

"I recently stayed at the Grand View Hotel for three nights. Overall, it was a great . The was quick and easy. The was very polite and explained everything clearly. I had booked a in advance, and it was ready when I arrived. Every morning, I enjoyed the breakfast buffet. One evening I tried — the food was delicious, and the had many options. The even recommended their special dish, which I ordered and loved. At , the was correct. I left a small for the housekeeping because they did an excellent job keeping my room tidy. I would definitely stay here again and this hotel to others."

💬 Discussion · say aloud, full sentence each

  1. What type of room did the guest book at the Grand View?
  2. How was the check-in process described?
  3. What did the waiter do before the guest ordered food?
  4. Why did she leave a tip at the end of her stay?
  5. Would you prefer room service or eating in a restaurant? Why?
14

Useful Tips · 8 hotel lifehacks

Read each tip silently, then re-read it aloud in your own words.

Speaking drill: pick 3 tips and turn them into advice for a friend: «You should …», «Make sure to …», «Don't forget to …».
Wide illustration of a late-evening boutique hotel lobby: one guest reads at a small table with a domed silver food cover and a vase of lilies, a maid makes the bed nearby, a receptionist helps a guest at the marble check-in desk, another guest checks her watch by the entrance beside a brass bellhop cart, and a fifth guest is arriving through the front doors with a rolling suitcase. Warm brass lamps, dark navy panelling, cream marble floor.

One quiet lobby · five little stories · one long night. Which of these people is you today?

15

📚 Homework · before our next class

  1. Re-read Sections 06 and 07 aloud (Orlando + Julia). Take one dialogue and change the name, city and dates — build your own version.
  2. Write 10 sentences using 10 different words from Section 02 (Hotel Core). Include at least one Present Perfect and one Future Simple.
  3. Record a 90-second monologue on one prompt from Section 12. Bring the recording — we'll listen and analyse pace together.
  4. Prepare Scenario B (Complaint) from Section 11 as a solo monologue: pretend you're calling the hotel manager to complain. 60–90 seconds.
Next lesson: we move to Travel Talk · Part 4 · Eating Out — a real restaurant scene with a menu, a waiter, a complaint, and a bill split three ways. Bring an appetite. 🍝